Last updated: 12 August 2026
Unity Health Partnership Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, complete one of our online forms, use our services, attend our training, provide feedback, apply to work with us, or otherwise interact with us.
This policy applies to the website unityhealthpartnership.org.ukand to online forms and services linked from our website.
1. Who we are
Unity Health Partnership Ltd is a private limited company registered in England and Wales.
Company name: Unity Health Partnership Ltd
Company number: 17065823
Registered office: Unit E7, Stafford Park 4, Telford, England, TF3 3BA
Telephone: 01902 931193
Data protection/privacy enquiries: dpo@unityhealthpartnership.org.uk
For the purposes of UK data protection legislation, Unity Health Partnership Ltd is normally the data controllerof the personal information described in this Privacy Policy. This means that we decide why and how your personal information is used.
2. Information we may collect
The personal information we collect depends on how you interact with us.
This may include your name, postal address, email address, telephone number and other contact information; information about an enquiry, quotation, booking or service you request from us; information relating to events, patient transport, training or other healthcare services; feedback, complaints and correspondence; dates on which you received or used our services; information relating to courses, qualifications or training records; information provided as part of a job application or recruitment process; marketing preferences; and technical information associated with your use of our website, such as IP address, browser or device information and website logs.
Where relevant to the healthcare services we provide, we may also process information concerning your physical or mental health, treatment, medical history, medication, allergies, injuries, clinical observations, care provided and other information required to provide safe and appropriate care.
Health information is considered special category personal data under UK data protection legislation and receives additional protection.
Please avoid providing medical or other sensitive information through a general website enquiry or email unless it is necessary for us to deal with your request. Where we provide a specific clinical, patient or healthcare form, please use that form instead.
3. How we collect your information
We may collect personal information directly from you when you contact us by telephone or email, complete a form, subscribe to updates, make a booking or enquiry, attend a training course, receive healthcare services from us, provide feedback or apply for a vacancy.
We may also receive personal information from event organisers, healthcare professionals, commissioners, employers, training organisations, emergency services or other organisations where this is necessary and lawful in connection with the services we provide.
Some technical information may be collected automatically when you visit our website through server logs, cookies and similar technologies.
4. How and why we use your information
We only process personal information where we have a lawful reason to do so.
Where you enquire about or purchase services from us, we may process your information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
We may process information where necessary to comply with legal, regulatory, safeguarding, clinical governance, tax, accounting or other obligations that apply to us.
We may also process information where it is necessary for our legitimate interests or those of another organisation, provided those interests do not override your rights and freedoms. This may include responding to enquiries, administering our organisation, improving our services, investigating complaints, maintaining records, protecting our systems, preventing fraud and ensuring the safety and security of our services.
Where we rely on your consent, such as for certain forms of electronic marketing or optional uses of your information, you can withdraw that consent at any time.
5. Health and other special category information
Because Unity Health Partnership provides healthcare and related services, we may need to process information concerning an individual's health.
Where we process health information in connection with the provision or management of healthcare, we will only do so where we have an appropriate lawful basis under Article 6 of the UK GDPR and an appropriate condition for processing special category data under Article 9.
Where applicable, this may include processing that is necessary for the provision of health or social care, medical diagnosis or the management of health or social care systems and services under Article 9(2)(h) of the UK GDPR and the Data Protection Act 2018.
In an emergency, information may also be processed where necessary to protect the vital interests of a person who is physically or legally incapable of giving consent.
Where an optional use of special category information depends upon explicit consent, we will make this clear when the information is collected.
We will treat clinical and health information confidentially and will restrict access to people who have an appropriate reason to access it.
6. Jotform
We use Jotform to provide some of our online forms, including forms used to collect feedback and potentially other information relating to our services.
When you submit a Jotform form linked from our website, the information you enter is transmitted to and processed using Jotform's systems on our behalf.
Depending on the form, this may include your name, email address, telephone number, date of service, type of service, feedback and information that you choose to include in free-text responses. In some circumstances, information submitted through a form may reveal health or other sensitive information.
We configure and use our forms with the intention of collecting only information that is reasonably necessary for the relevant purpose.
Jotform acts as a service provider processing information on our behalf in accordance with applicable contractual and data-protection arrangements.
7. Microsoft 365
We use Microsoft 365 for organisational email, document storage, communication and collaboration.
This means that personal information you send to us by email, or which we need to use internally in order to respond to your enquiry or provide our services, may be stored or processed using Microsoft 365 services.
Microsoft may therefore process personal information on our behalf as a technology service provider. We remain responsible for deciding how personal information held within our Microsoft 365 environment is used.
Access to our Microsoft 365 systems is restricted to authorised users and is managed using appropriate security controls.
8. Website hosting and GoDaddy
Our website is hosted using services provided by GoDaddy.
As part of providing website hosting and related services, GoDaddy may process technical information such as IP addresses, device or browser information, security information and server logs.
GoDaddy may act as a data processor on our behalf for certain hosting activities and may also process some information for its own purposes in accordance with its own privacy terms.
9. Cookies and similar technologies
Our website may use cookies and similar technologies to ensure that the website functions correctly, maintain security, remember preferences and understand how the website is being used.
Some technologies are necessary for the website to operate and do not require consent where the applicable law provides an exemption.
Where we use analytics, advertising or other non-essential technologies for which consent is legally required, we will obtain the appropriate consent before those technologies are used.
You can also control cookies using your web browser settings.
Where applicable, further information about the specific cookies used on our website will be made available through our cookie notice or cookie preference controls.
10. Email updates and marketing
Our website may allow you to subscribe to receive news, updates or information about Unity Health Partnership.
Where consent is required for electronic marketing, we will only send these communications where you have given the appropriate consent. Where the law allows us to contact business recipients or existing customers without specific prior consent, we may rely on another appropriate lawful basis.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
We will not sell your personal information to third parties for marketing purposes.
11. Who we may share information with
We do not sell personal information.
We may share personal information with organisations that provide services to us, including website hosting providers, online form providers, Microsoft 365 and other IT or communications suppliers.
Where necessary for the delivery of healthcare or related services, information may also be shared with healthcare professionals, hospitals, ambulance or emergency services, event organisers, commissioners or other organisations involved in an individual's care or the safe delivery of our services.
We may share information with professional advisers, insurers, accountants or legal advisers where necessary.
We may also disclose information where required by law, to a regulator, court, law-enforcement authority or other competent body, or where disclosure is necessary to protect an individual's vital interests, investigate wrongdoing or protect the rights, property or safety of Unity Health Partnership, our staff, our patients, our customers or others.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that suitable data-protection and confidentiality arrangements are in place.
12. International transfers
Some of the technology providers and service providers that we use, or their subcontractors, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that the transfer is lawful and that an appropriate level of protection is provided.
Depending on the destination and circumstances, this may include transferring information to a country covered by UK adequacy regulations or using approved contractual safeguards such as the UK International Data Transfer Agreement, the UK Addendum to approved Standard Contractual Clauses, or another legally recognised transfer mechanism.
You can contact us if you would like further information about the safeguards applicable to a particular transfer.
13. How long we keep information
We do not keep personal information for longer than is reasonably necessary.
The appropriate retention period depends on the type of information concerned, why it was collected, applicable legal or regulatory requirements and whether it may be required to establish, exercise or defend legal claims.
General enquiries and correspondence are retained for as long as reasonably necessary to deal with the enquiry and any subsequent relationship.
Contractual, financial and business records are retained in accordance with applicable accounting, taxation and legal requirements.
Clinical and patient records are retained in accordance with applicable legal, regulatory, clinical-governance and professional record-keeping requirements.
Recruitment information is retained for an appropriate period following the recruitment process and may be retained for longer where you have agreed that we may consider you for future opportunities.
When information is no longer required, we will delete it securely, anonymise it or otherwise dispose of it appropriately.
14. How we protect your information
We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures include restricting access to personal information to people who need it for their role, using appropriate account and access controls, maintaining secure IT services, keeping systems appropriately maintained and taking steps to ensure that staff understand their responsibilities concerning confidentiality and data protection.
No internet-based system can be guaranteed to be completely secure. However, we take reasonable and proportionate steps to protect the information entrusted to us.
15. Your data protection rights
Depending on the circumstances, UK data protection law gives you a number of rights in relation to your personal information. These include:
These rights are not absolute and exemptions may apply depending on the circumstances.
We may need to confirm your identity before responding to a request in order to ensure that personal information is not disclosed to someone who is not entitled to receive it.
To exercise your rights, please contact us using the details in section 1.
16. Automated decision-making
We do not currently use personal information collected through this website to make decisions about individuals based solely on automated processing where those decisions produce legal or similarly significant effects.
If this changes, we will provide the information required by data protection law.
17. Children's information
Our website is not specifically directed at children.
However, because we provide healthcare, event medical and training services, we may need to process information concerning children and young people in appropriate circumstances.
Where we process children's personal information, we will take their age and circumstances into account and apply appropriate safeguards. Where necessary, information may be obtained from or provided to a parent, guardian, responsible adult or relevant healthcare professional.
18. Links to other websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy information provided by any third-party website before providing personal information to it.
Where a third-party service such as Jotform processes information specifically on our behalf, our responsibilities are described in this Privacy Policy.
19. Data protection complaints
If you have concerns about how we have handled your personal information, please contact us in the first instance so that we can investigate.
You can make a data protection complaint using the contact details in section 1. We will acknowledge a data protection complaint within 30 days and will respond without undue delay in accordance with applicable data protection legislation.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
You can also obtain information about making a complaint through the ICO's website.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, the technology we use, our data-processing activities or applicable legal requirements.
The latest version will be published on this website and the date at the top of this policy will show when it was last updated.
21. Contact us
If you have any questions about this Privacy Policy, would like to exercise your data-protection rights or wish to make a complaint about our use of your personal information, please contact:
Unity Health Partnership Ltd
Unit E7, Stafford Park 4
Telford
England
TF3 3BA
Telephone: 01902 931193
Email: dpo@unityhealthpartnership.org.uk
Unity Health Partnership Ltd
E7, Stafford Park 4, Telford TF3 3BA
Copyright © 2026 Unity Health Partnership - All Rights Reserved.